We do not provide exchanges, but we do accept returns without reason.
If you are not 100% satisfied with your purchase (e.g., the size does not fit, you don't like the product, etc.), you may return the item, and store credit will be issued as a refund. You can use the refunded store credit to place a new order at any time.
Return Term & Conditions
- Please contact us via Instagram Chat / WhatsApp / Facebook Chat / Email for return assistance.
- All returns must be inquired and returned within 5 working days (Malaysia) / 10 working days (International) upon receiving from courier service. Requests for returns made after this period will not be processed.
- All returned items must be in their original packaging, unwashed, clean, unworn, unaltered, and include the MINSS tag along with the Return Form.
- Please note that the return postage fees will be borne by the customer unless the item is deemed incorrect or defective.
- The shipping costs of the original order are non-refundable.
- Once we receive the parcel, store credit will be issued to your account and will remain valid for a lifetime.
- The refunded store credit will correspond to the amount paid for the product (excluding postage fees, discount and etc).
- Please allow up to 3 days for processing your return.
- Please note that returns requests made by third parties will not be accepted.
Incorrect / Defective Items Received
We sincerely apologise if you have received an incorrect or defective item.
- Please contact us via Instagram Chat / WhatsApp / Facebook Chat / Email for return assistance.
- In the case of incorrect / defective items, all returns must be inquired and returned within 5 working days (Malaysia) / 10 working days (International) upon receiving from courier service. Requests for returns made after this period will not be processed.
- Be sure to provide your order number and images of the incorrect or defect issue and we will work with you to resolve it promptly.
- The return postage fees for defective items will be borne by us, and you should send us the shipping cost receipt for a credit refund (maximum RM8 for WM / maximum RM14 for EM).
- All returned items must be in their original packaging, unwashed, clean, unworn, unaltered, and include the MINSS tag along with the Return Form.
- Once we receive your parcel, you may choose your preferred refund method (e.g., Store Credit/Cash).
- The refund amount will correspond to the actual amount paid.
- Reward Points used for the purchase will also be refunded to your account in the event of incorrect or defective items being received.
You have two options to return your parcel:
by mail or by self-drop off (Kindly contact us for the address & details)
*NOT considered as incorrect / defective items
- Damage resulting from normal wear and tear.
- Issues arising from improper use or failure to adhere to care instructions.
- Minor stains smaller than 2 cm.
- Minor defects such as loose threads, slight seam misalignment, or loose buttons that can be sewn on.
- For printed items, please allow for variability as each piece may differ slightly due to fabric placement.
- Measurement Discrepancies: Variations of 1 to 3 cm may occur due to manufacturing processes.
- Colour Discrepancies: The true colour of an item may vary slightly due to strong studio lighting and differences in individual computer display resolutions.
Minss reserves the right to amend these terms without prior notice.